REFUND POLICY

Refund Policy:

 

1. Refund Policy Overview:

At Geelong Car Detailing, we are committed to providing top-quality mobile car detailing services and ensuring our customers' satisfaction. However, we understand that situations may arise where you need to request a refund. This Refund Policy outlines our guidelines for refunds, cancellations, and returns.

2. Refund Eligibility:

  • Refunds may be considered under the following circumstances:
    • Services were not performed or were not completed to your satisfaction.
    • A booking cancellation is requested in accordance with our Cancellation Policy (see Terms of Service).
    • We are unable to fulfill your scheduled appointment due to unforeseen circumstances.

3. Refund Request Process:

To request a refund, please follow these steps:

  • Contact our customer support team at geelongcardetailing@gmail.com within 7 days of the service completion or appointment date.
  • Provide your name, contact information, booking details, and a detailed explanation of the issue or reason for the refund request.
  • We will review your request and respond within 1 business days.

4. Refund Decisions:

  • If your request is approved, we will process the refund within 1] business days using the original payment method.
  • Refunds will be issued for the amount paid for the specific service or appointment in question.

5. Non-Refundable Situations:

Please note that certain situations are non-refundable, including but not limited to:

  • Refunds requested outside of the specified timeframe.
  • Failure to adhere to our Cancellation Policy (see Terms of Service).
  • Dissatisfaction with the appearance of the vehicle due to factors beyond our control, such as vehicle condition, pre-existing damage, or weather conditions.

6. Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at geelongcardetailing@gmail.com or 0430061626

Terms of Service:

 

1. Acceptance of Terms:

By accessing and using the services provided by GeelongCarDetailing, you agree to comply with and be bound by these Terms of Service.

2. Booking and Cancellation:

  • Appointments for mobile car detailing services can be scheduled through our website or by contacting us directly.
  • Cancellations must be made at least 24 hours prior to the scheduled appointment time to avoid a cancellation fee.
  • We reserve the right to reschedule appointments in case of inclement weather or unforeseen circumstances.

3. Pricing and Payments:

  • Prices for our services are outlined on our website and may vary based on the type of service and vehicle.
  • Payment is due upon completion of services, and we accept EFPTOS{ 2% Surcharge}, Bank Transfer and Cash
  • All prices are subject to applicable taxes and fees.

4. Liability and Disclaimer:

  • Geelong Car Detailing is not responsible for any damage to vehicles that occurs as a result of pre-existing conditions, improper care, or misuse of our services.
  • We will take reasonable care while servicing your vehicle, but we do not guarantee the removal of all stains, scratches, or defects.

5. Privacy Policy:

  • We collect and use personal information as outlined in our Privacy Policy

6. Refund Policy:

  • Our Refund Policy  outlines the guidelines and procedures for requesting refunds.

7. Contact Us:

If you have any questions, concerns, or feedback regarding our services or these Terms of Service, please contact us at geelongcardetailing@gmail.com / 0430061626