Refund policy

Refund Policy:

 

1. Refund Policy Overview:

At Geelong Car Detailing, we are committed to providing top-quality mobile car detailing services and ensuring our customers' satisfaction. However, we understand that situations may arise where you need to request a refund. This Refund Policy outlines our guidelines for refunds, cancellations, and returns.

2. Refund Eligibility:

• Refunds may be considered under the following circumstances:
  • Services were not performed or were not completed to your satisfaction.
  • A booking cancellation is requested in accordance with our Cancellation Policy (see Terms of Service).
  • We are unable to fulfill your scheduled appointment due to unforeseen circumstances.

3. Refund Request Process:

To request a refund, please follow these steps:

• Contact our customer support team at geelongcardetailing@gmail.com within 7 days of the service completion or appointment date.
• Provide your name, contact information, booking details, and a detailed explanation of the issue or reason for the refund request.
• We will review your request and respond within 1 business days.

4. Refund Decisions:

• If your request is approved, we will process the refund within 1] business days using the original payment method.
• Refunds will be issued for the amount paid for the specific service or appointment in question.

5. Non-Refundable Situations:

Please note that certain situations are non-refundable, including but not limited to:

• Refunds requested outside of the specified timeframe.
• Failure to adhere to our Cancellation Policy (see Terms of Service).
• Dissatisfaction with the appearance of the vehicle due to factors beyond our control, such as vehicle condition, pre-existing damage, or weather conditions.

6. Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at geelongcardetailing@gmail.com or 0426616162